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All products are handcrafted at the time of order. Each order will ship within 7-10 days, or sooner in many cases. Occasionally, due to our rapid growth, lead times may extend beyond this window. In such cases as these, you will be notified and given the option to choose another product, or wait until the stated delivery date.
For large orders consisting of drums/pallets or totes of product, you are responsible for arranging shipping. Smaller shipments of bar soap or gallon size products will be shipping UPS or Fed Ex Ground unless another method has been arranged. Please provide a carrier account number to handle shipping charges. International Shipments may be subject to Customs Fees, Broker Fees and Taxes. The Buyer is responsible for all additional fees.
Once your order has shipped, you will be notified via email with a tracking number. Please keep this information until you receive your products.
We want you to be 100% satisfied with your product purchases. As each product is handcrafted, we can only accept returns on items that are new and unused. This means the seal can not be broken or opened, and the product must be returned within 5 days of receipt. All Custom or Modified product sales are final. No returns or refunds are offered or available. If your item has arrived damaged or you received an incorrect product please contact us within 2 business days of receipt. Tell us the nature of the damage or mis-shipped item. Please retain all receipts and shipping supplies for inspection. In addition, do not return any items without receiving prior authorization from firstname.lastname@example.org. Upon receipt at our facility, you will receive a refund minus shipping charges.
Please note: Only items purchased on http://www.greensoapinc.com are accepted for a return. We will not refund or exchange any items purchased at a store location other than http://www.greensoapinc.com and will not issue credit on unauthorized returns. All merchandise returned without authorization will be discarded.
Our products are handcrafted fresh and are preserved with natural preservatives. For peak freshness, use your product within 6 months. Most products stay fresh for 12 months.
A retail offering featuring Green Soap Organics will be available shortly for Wholesale purchases. Currently, all products are available in Bulk for your Private Label needs.